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Refund Policy

Dead on Arrival (DOA) Refund Policy

In the event that you receive a defective or damaged product that is dead on arrival (DOA), we offer a 3-day refund policy from the date of delivery.

Eligibility for Refund

To qualify for a DOA refund, the following conditions must be met:

  • The product must be reported as defective or damaged within 3 calendar days from the date of delivery.
  • The product must not show any signs of misuse, physical damage, or tampering caused by the buyer after delivery.
  • The product must be in its original packaging and condition, including all accessories, manuals, and parts.
  • The Buyer must provide proof of the issue, such as clear photos or videos showing the product’s defect or damage.

How to Request a DOA Refund

  1. Contact Seller: If your product is dead on arrival, please contact the seller.
  2. Provide Documentation: Provide clear photographs or videos of the product showing the defect or damage, along with the items serial number and mining logs if applicable.
  3. Review Process: Our team will review the information provided and determine if the product qualifies for a refund.

Refund 

  • If the product is confirmed to be DOA, you may be eligible for a full refund.
  • The refund will be processed to the original payment method used during the purchase.

Return Shipping

  • If a return is necessary, you will be provided with a prepaid return shipping label for sending the DOA product back to the Seller.
  • Once the returned item is received and inspected, the refund will be processed.

Exclusions

This policy does not apply if:

  • The product is damaged due to improper handling, installation, or maintenance after delivery.
  • The product shows signs of wear and tear or damage caused by the Buyer.
  • The defect or issue was disclosed to the Buyer prior to purchase (e.g., in the case of refurbished or open-box items).

Note:

  • The 3-day period begins the day the product is delivered and not when the product is opened.
  • Any refund or partial refund after the 3 day period will up to the sellers discretion.