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Terms and Conditions

Last Updated: January 2025

Welcome to Basic Asic (“the Platform”). These Terms and Conditions (“Terms”) govern the use of our website and services by both Buyers and Sellers. By accessing or using our Platform, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Platform.

1. Definitions

  • Buyer: A person or entity purchasing products or services through the Platform.
  • Seller: A registered user who lists and sells products or services on the Platform.
  • Platform: The online marketplace owned and operated by [Your Company Name], where Sellers can list products and Buyers can make purchases.

2. Eligibility

  • Buyers: You must be at least 18 years of age or have the legal capacity to enter into a contract.
  • Sellers: To sell on the Platform, you must be a registered business or individual, comply with the applicable laws in your jurisdiction, and provide accurate and complete information.

3. Registration

  • To buy or sell on the Platform, you must create an account. By registering, you agree to provide accurate and truthful information.
  • You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use of your account must be immediately reported to us.

4. Seller Responsibilities

As a Seller on the Platform, you agree to:

  • Provide accurate product descriptions, including prices, availability, and delivery terms.
  • Ensure that your products comply with applicable laws and regulations.
  • Fulfill orders in a timely manner and ensure that products meet the quality standards as described.
  • Handle customer service, returns, and refunds, unless otherwise specified.
  • Pay all applicable fees related to your seller account, including listing fees, commission fees, and payment processing fees.

5. Buyer Responsibilities

As a Buyer on the Platform, you agree to:

  • Provide accurate and up-to-date shipping and payment information.
  • Pay for orders in full and on time.
  • Review product descriptions and terms before making a purchase.
  • Communicate with Sellers in a respectful and timely manner if you have any questions or issues.

6. Purchases and Payments

  • All transactions on the Platform are processed through our secure payment system.
  • Sellers are responsible for setting their product prices, shipping costs, and delivery timelines.
  • Buyers will be charged for the total amount, including product cost, taxes, and shipping fees, at the time of purchase.
  • All payments are final. Refunds and returns are subject to the Platform’s policy.

7. Fees

  • Sellers: You agree to pay a commission fee on each sale made through the Platform, which will be automatically deducted from your earnings. Additional fees may apply for premium listings or advertising.
  • Sellers Fees are 6.5% of the total sale. 
  • Buyers: You may incur shipping fees, processing fees, or additional taxes, which will be clearly displayed during checkout.

8. Order Fulfillment and Shipping

  • Sellers are responsible for shipping the product to the Buyer in the time frame specified in their listing.
  • The Platform does not handle shipping but provides tools for Sellers to manage shipping costs and timelines.
  • Buyers should report any shipping issues or damage to the Seller as soon as possible.

9. Returns and Refunds

  • Buyers and Sellers will both agree to a 3 day “DOA” (dead on arrival) refund policy outlined on the refund policy page. 
  • Returns and refunds after the 3 day window maybe granted by the Seller’s policy, provided the product is returned in accordance with their specified conditions.
  • If a Buyer receives a damaged or incorrect product, they should contact the Seller directly. The Platform is not responsible for resolving disputes between Buyers and Sellers but may intervene if necessary.

10. Intellectual Property

  • The content on the Platform, including logos, product images, and written materials, is the property of Basic Asic or its licensors and may not be used without permission.
  • Sellers retain the intellectual property rights to the products they list, but grant the Platform a non-exclusive license to use their product images, descriptions, and logos for marketing purposes.

11. Prohibited Activities

As a Buyer or Seller, you agree not to engage in:

  • Fraudulent activity, including providing false or misleading information.
  • Selling illegal, counterfeit, or prohibited items.
  • Harassing, threatening, or bullying other users.
  • Using the Platform to transmit harmful or malicious software.
  • Violating the rights of other users, including intellectual property rights.
  • Attempting to make a transaction off the platform. 

12. Termination and Suspension

  • We reserve the right to suspend or terminate any account at our discretion if these Terms are violated.
  • If your Seller account is terminated, you will not be entitled to any compensation, and any outstanding fees must still be paid.

13. Privacy and Data Protection

  • We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the Platform, you agree to our Privacy Policy.
  • Buyers and Sellers are responsible for ensuring their data is handled securely and in compliance with applicable privacy laws.

14. Limitation of Liability

  • The Platform is provided “as is” and without warranties of any kind. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform.
  • We are not responsible for any disputes, damages, or losses arising from transactions between Buyers and Sellers.

15. Indemnification

  • You agree to indemnify and hold Basic Asic harmless from any claims, losses, damages, or expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or any third-party claims.

16. Dispute Resolution

  • Any disputes between Buyers and Sellers should be resolved directly. If a resolution cannot be reached, you may contact our support team for assistance.

17. Amendments to Terms

  • We may update or modify these Terms at any time. Changes will be posted on the Platform, and your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

18. Contact Information

  • If you have any questions or concerns regarding these Terms, please contact us at: support@basicasic.com